Hi, my name is Allan. How may I help you? [03:36:53 PM]
: yes, im wondering if EA is having connection issues for Battlefield Bad Company 2? [03:37:16 PM]
Allan: May i know your issue? [03:41:05 AM]
: Several members of my clan are having problems connecting to the gameservers as well as the support section here on EA.com [03:38:32 PM]
: they are unable to be connected at all [03:38:50 PM]
Allan: Okay. [03:42:16 AM]
: they've checked all their connections, updated their firewall settings, and numerous other tasks, but are still unable to connect. the past few days I myself have been disconnect and for a time unable to connect to the EA server [03:40:11 PM]
Allan: I sincerely apologize for the inconvenience caused to you because of the issue you are experiencing. [03:44:14 AM]
: I spoke with the game server provider and they have indicated that the issue doesn't lie with the server, however the connection to EA. As a member of such a large gaming community that I am a part of, we try to best inform our members and guests of situations that my impede on their gaming experience. My question is is EA currently experiencing technical difficulties which will hamper connections? And if so is there currently maintenance going on to help rectify the situation and if so is there a time frame as to when this might be resolved? [03:44:21 PM]
: *might impede [03:44:45 PM]
Allan: Sir there isn't any problem with EA server but if you are facing this problem i can provide you troubleshooting steps. [03:51:16 AM]
: please do [03:48:34 PM]
: I can then pass this on to the correct members [03:48:47 PM]
Allan: Okay. [03:52:00 AM]
Allan: So you have tried to disable your firewall and antivirus. [03:53:52 AM]
: yes [03:50:50 PM]
Allan: Okay. [03:54:13 AM]
: as I have said, any known issue to this problem including antivirus, firewall, router, installation issues, and more have been evaluated and the connection issue still remains. [03:51:47 PM]
Allan: I would suggest you to end all background task and then try. [03:55:13 AM]
: already done, issue remains [03:52:18 PM]
Allan: Okay. [03:55:34 AM]
Allan: Then there may be some problem of online ports. [03:56:41 AM]
: router ports also checked.... issue remains [03:53:52 PM]
Allan: okay. [03:57:09 AM]
: even tested the DMZ [03:54:14 PM]
: issue remains [03:54:18 PM]
Allan: okay. [03:57:34 AM]
Allan: The issue you are facing seems to be more complicatedthan i thought. I'm forwarding your issue to our senior support they will contact you through email system. Your patience is highly appreciated. [03:58:08 AM]
: Thank you. [03:55:43 PM]
Allan: You are welcome. [03:59:00 AM]
Allan: Is there anything else i can assist you with? [03:59:18 AM]
: How do I close this chat? [03:56:21 PM]
'' disconnected ('Concluded by End-user'). [03:56:39 PM]

What do you think? I found it hilarious! Pardon me for the final heckling, I just find it funny that they ask you the basic problems and then they forward you to someone who could maybe have an answer.

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Sir, I challenge you to end all background tasks via task manager and see what happens.

Allan:  Mr. Bull, I think I have identified the problem.  Have you tried the built in cup holder on the front of your computer?
Bull: Huh
Allan:  You know the one in front when you push the button it comes out of the top of your computer case, have you tried it.  I know when I do not have mine loaded my system does not work correctly either.

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Nice job bull! -claps-

Allen:  Did you reformat your computer and pour water on the motherboard to keep things cool?

xD rofl

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New Siggy; What do you think?

Exactly why 9 times out of 10 I HATE dealing with Customer Service or Tech Support.  I don't fault them for having to go by their script, but when I tell them I have already tried everything they can suggest from a manual they should take that in to consideration.  I wouldn't be calling if the problem was on my end anyway.

Update From EA

Recently you requested personal assistance from our support center. Below is a summary of your request and our response


Subject

Madden Chat
Discussion Thread
Response (EARep Maria)
09/17/2010 08:03 AM

Greetings,

Thank you for writing back to us at Electronic Arts.

First, be sure to disable any firewalls you have running.

Software firewalls can simply be turned off, usually by right clicking on the icons near your clock and selecting "Close" or "Exit".

Hardware firewalls should be bypassed by going from the computer directly to your modem, skipping any router you may have.

Try cycling the Power on your modem. For this, switch off your modem and leave it un-powered for a about 5 minutes then re-start the modem, this should power cycle your modem.

If you have Windows XP, there is a built in Firewall that we will want to disable. Please follow these steps to do so:

Double click "My Network Places" on your Desktop or in your Start Menu

Click "View Network Connections"

Right click on "Local Area Connection" and Select "Properties"

Click the "Advanced" tab

Make sure to uncheck the box under "Internet Connection Firewall"

If you are able to connect after disabling any firewalls you have running, then this is definitely the cause of your trouble. If you wish to play the game with your firewall running, please add the game to exception list of your firewall.

Connection issues can also be caused by one or more ports being blocked by a firewall, router, or even your Internet Service Provider to help maintain

security. These ports are the doorways used to send and receive information between your computer and the server. You must configure your router/firewall to have the game's ports open in order to connect to the servers properly. You may also need to contact your Internet Service Provider to ensure that these ports are opened as well. TCP ports:

TCP outgoing

80
18390
18395
13505

UDP outgoing

18395

* It may also help to open the incoming UDP port 10000.

Please do not hesitate to get back to me, in case the problem persists.

In the meanwhile, should you require any further assistance, please visit our support knowledge base at www.support.ea.com for a quick reference.

Sincerely,

Maria
Electronic Arts
Customer
09/17/2010 05:56 AM

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